Terms Of Service

DEFINITIONS

  • “Call Hours” means 8am to 6pm Monday to Saturday.

  • “Cancellation Fee” means a fee of $19.00 inc. GST for cancelling an On-site Visit without giving sufficient noticed (before the end of the previous working day, as stated in the next section); and which is intended to cover for the reasonable costs incurred in responding to your On-site Visit which you have not cancelled in reasonably adequate time. 

  • “Fees” means, for each On-site Visit, the applicable callout fee + amount quoted.

  • “On-site Visit” means a single on-site visit for the purpose of providing Services and/or Products.

  • “No Show Fee” means a fee of $39.00 inc. GST for non-attendance by the customer at an On-site Visit which results in not being able to execute the On-site Visit as booked.

  • “Products” means any hardware, software or other products provided by me.

ON-SITE VISITS

  • I will attend the premises for that On-site Visit during the agreed time bracket.

  • To cancel or stop an On-site Visit, you must advise me by phone before the end of the previous Working Day (6pm). If you cancel an On-site Visit other than in accordance with this clause, you must pay a Cancellation Fee for that On-site Visit. If you fail to cancel an On-site Visit and you do not attend the On-site Visit during the arranged time bracket and location you must pay a No Show Fee for the On-site Visit.

SERVICES

In consideration of the Fees, I will perform the Services in accordance with these Terms and Conditions.

  • At the beginning of the On-site Visit:

(a) I will try to diagnose any problem described by you; and

(b) May provide an estimate of the time required to provide any Services.

However, I do not guarantee any diagnosis or estimate of time will be accurate.

  • The duration of the On-site Visit will be agreed with you. If the Services are not complete within that duration, I will discuss the options available, which may include extending that On-site Visit, arranging another On-site Visit or abandoning the Services.

  • To enable me to undertake the Services:

(a) You must provide all information, assistance, co-operation and access to the premises and equipment that I may reasonably require to undertake the Services; and

(b) You, or some person over 18 years old, must be present while I provide the Services.

  • I will use all of my knowledge and expertise to achieve the objectives of the Services but I provide no guarantee, express or implied that the objective will be achieved and I will not be liable for any failure to meet the objectives provided I have used reasonable endeavours.

  • Where agreed with you, I will provide Products as part of an On-site Visit.

  • Quotes and payment for the Products will be presented before acquiring said Products.

PAYMENT

  • An invoice for the Fees for each On-site Visit will be provided at the end of the On-site Visit and you must pay those Fees at the end of the On-site Visit (“the Due Date”). 

  • Any other amounts payable under these Terms and Conditions, including Cancellation Fees, will be payable immediately.

  • Depending upon whether any further services or work may be required to be carried out following out diagnosis of the problem described by you or any Products you may order to be supplied to you, I may require a deposit to be paid by you on account of any additional service cost.

  • Payment must be made in cash or internet banking. If using internet banking, you must provide a printed copy of the confirmation of payment printed from your internet banking screen at the completion of the On-site Visit.

  • If you do not pay on time, you must pay interest at the rate of 25% per annum from the Due Date until the date payment is received in full and you must pay any additional administration and debt collection costs (including legal costs).